Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://account.wizbreex.com and follow the instructions on-screen.
We ship to most regions worldwide. If you have concerns regarding your geographical location, please contact our customer support team.
Standard Shipping: Most affordable option with tracking.
Express Shipping: Faster delivery with premium courier services.
Options may vary by region and are displayed at checkout.
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to the delivery cost table below to check the postage fees for different destination countries. If your order value is more than $49, we provide free shipping within the U.S.
| STANDARD
$9.99 Flat Rate Shipping for items below $20
$19.99 Flat Rate Shipping for items above $40
Orders over $75 gets free standard shipping
Applicable to US, Canada & International Please allow up to 10 business days for delivery. You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order.
Signature may be required.
*Alaska, Hawaii, APO/FPO may take up to 7 extra business days in delivery timeline. |
EXPEDITED
Delivery service is highly dependent on inventory availability. Please contact our customer care for more information. |
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the United States may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Asia-Pacific: 5–10 business days
Europe & North America: 7–14 business days
Rest of World: 10–15 business days
Delays may occur during holidays or peak periods.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at help@wizbreex.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via help@wizbreex.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
Once your order ships, we’ll send you a tracking link via email. You can also track it in your Wizbreex account > Orders.
We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
We accept the following credit cards:
All payments are processed securely with encrypted systems.
We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
We’re working on it! Keep an eye out for new payment options launching soon.
This can happen due to:
Try another payment method or contact your bank. Still stuck? Reach out to us.
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s unopened and undamaged.
Unfortunately, we currently do not offer exchanges. To ensure you will receive the item you want, we recommend that you place a new order for the item you want and then initiate a return request by logging into your account. You may also contact us with your order number to initiate a return.
Please ensure that the items must be in original condition and packaging. We do not accept opened packaging due to hygiene and safety reasons.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer support team at help@wizbreex.com with the details. We’ll respond within 48 hours.
If you just don’t like the product for any reason, we’ll gladly accept it back as a return, provided it’s unopened, undamaged, in its original packaging with all labels attached. We reserve the right to deny your return if it's opened - this is a store policy we're strictly uphold.
Yes. Once we receive and inspect the returned item, we’ll process a refund to your original payment method within 7–10 business days.
You may also opt for store credit if you'll like to use it to purchase your next item.
Only if it’s defective. For hygiene and safety, opened sets are non-returnable unless there’s a quality issue.
For quality issue, please contact our customer support team as soon as possible so that we can rectify the issue.
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
Yes! Wizbreex bricks are fully compatible with most major interlocking block brands — so mix, match, and build away.
Some of our blocks are previously made from high-quality, non-toxic ABS plastic that’s durable, colorful, and safe for play.
However Wizbreex has pledged to using more sustainable materials, including recycled and renewable sources, with a goal to replace all plastic used with renewable materials. For various elements, the use of recycled materials like recycled PET (rPET) and bio-polyethylene (bio-PE) are made from sugarcane.
Yes. All sets include a printed instruction manual. Digital guides will be available soon from the Build Hub section on our website.
Absolutely. Go to wizbreex.com/buildhub and find your set by name or SKU.
Although the likelihood of missing pieces/parts are extremely low, errors can happen. We're so sorry and we know how much of an inconvenience that can be. Please contact our customer support team with the following information for us to quickly send you the missing parts/pieces:
Not yet, but it’s on our roadmap. Our packaging is colorful and fun — perfect for birthdays and surprises.
Absolutely! At checkout, enter the recipient’s name and address. We won’t include any prices in the package.
Yes! Email us at sales@wizbreex.com for large orders, school sets, or corporate gifting.
Nope — guest checkout is available. But having an account helps you:
Click “Forgot Password?” on the login page. Enter your email, and we’ll send you a reset link.
Our customer support team can be reached by the following:
Live Chat: Bottom-right corner of any page
Email: help@wizbreex.com
Hours: Mon–Fri, 9am–6pm EST
We usually respond within 1 business day.
Always check the product page for age guidelines.
Yes. All blocks are tested for choking hazards, made with non-toxic materials, and meet international toy safety standards (EN71, ASTM F963).
We offer replacement parts! Contact us with your set name and the missing part. We’ll do our best to send a free or low-cost replacement.
Yes, please! Tag us @wizbreex or use #wizatbreex #breex on Instagram or TikTok. You might be featured on our page!
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